ActivSupport provides help desk outsourcing and information technology (“IT”) consulting services from our New York and our West Coast Silicon Valley offices. ActivSupport's help desk outsourcing team offers custom solutions to the New York area’s small businesses and enterprises -- IT and customer services organizations alike.

ActivSupport's East Coast headquarters covers the greater New York area, including Manhattan (Upper East Side, Central Park, Park Avenue, SOHO, Harlem, and the Financial District.), Brooklyn, Queens, the Bronx, Staten Island, and Long Island.

All of our help desk outsourcing services, whether tailored to corporate computer end-users, in-house IT and computer-network staff, or customers and end-users, are provided from a US-based facility. In the age of off-shore outsourcing, ActivSupport uncommonly invests in the United States to avoid cultural misunderstandings and communication lag time found in the off-shore outsourcing models, and in order deliver a higher level of care for all of our customers.

 

As our flexible pricing shows, it is possible to deliver cost-effective, quality help desk services from the United States.

Pricing can be set per user or by minute based on a combination of factors.

 

ActivSupport maintains a competitive human resource advantage over its competitors thanks to the unique combination provided by finding help desk, field network and IT services under one roof. This combination not only gives our customers a greater comfort, given our ability to resolve any issue that comes up, but also provides a career path for our help desk employees out of the help desk cubicle into the network-engineering field. In addition to being a part of a progressive organization, which integrates environmental consciousness and charitable endeavors into its fabric, the opportunity to further learn and grow into a sought-after career is paramount for our staff to consistently exceed customer expectations.

 

 

ActivSupport, as demonstrated by the range of our technical services, certifications, and the depth of our staff expertise, is first and foremost an engineering organization. ActivSupport provides IT organizations with cost-effective ways to offer end-user computer support across a single or distributed office. ActivSupport's help desk outsourcing team covers major operating systems, including Microsoft Windows and multiple Linux desktop distribution, as well as all major office software applications, along with commonly found hardware brands such as Dell computers, IBM desktops, Lenovo laptops, and HP computers and printers. Our experienced team answers most questions live over the phone, via email and/or via remote control of customer’s computers over the Internet, as the user watches or shares control.  ActivSupport help desk outsourcing services can be complemented by one computer and network outsourcing contract for on-site escalation.

 

ActivSupport's help desk co-sourcing team also provides technical escalation paths and 3^rd-level network support services to internal IT departments. This service is used to expand the depth or width of internal staff skills or the operating hour of an in-house IT staff.

The service provides customers with access to highly qualified and often certified staff at a moment's notice. The service is provided out of New York and our West Coast offices, not from an offshore location. ActivSupport's co-sourcing help desk services can be coupled with one of our network support contracts for priority on-site escalation and assistance.

 

 

For your help desk outsourcing needs, consider ActivSupport's help desk outsourcing team and call us for a no-cost, no obligation consultation by dialing 1-877-228-4863 toll free or by using our online contact form.

ActivSupport is a Microsoft Gold Certified Partner and a premier Linux-certified firm located in New York. ActivSupport provides flexible IT outsourcing solutions, including network management, MS SharePoint consulting, and computer network consulting to businesses across the nation.